Shipping policy

Thank you for shopping at ekvora! Below are the terms and conditions that constitute our official Shipping Policy.

1. Order Processing Time

All orders are verified and processed within 1 to 2 business days (excluding Sundays and national holidays).

Orders placed after 5:00 PM IST will begin processing the following business day.

You will receive a tracking update as soon as your package has been handed over to our courier partner.

2. Shipping Rates & Estimated Delivery Timelines

We ship across serviceable pincodes throughout India. Delivery timelines and charges are as follows:

Prepaid Orders (UPI, Cards, Net Banking): Standard Free Delivery (5 to 10 business days) — ₹0.00

Cash on Delivery (COD) Orders: Standard COD Delivery (5 to 10 business days) — ₹20.00 Handling Fee

Note: Delivery delays can occasionally occur due to regional logistics bottlenecks, extreme weather conditions, or local holidays.

3. Order Tracking & Dispatch Confirmation

Once dispatched, you will receive a confirmation message/email with your courier tracking link.

Tracking details generally become active within 24 hours of dispatch.

4. Cash on Delivery (COD) Order Verification

To ensure seamless fulfillment and prevent failed deliveries, COD orders may be confirmed via automated SMS, WhatsApp, or phone call before shipment.

5. Returns & Damaged Shipments

5-Day Return Window: If you are not satisfied with your purchase or received a defective item, you may request a return within 5 days of delivery in accordance with our Return and Refund Policy.

Damaged / Missing Items: Please inspect your package upon delivery. If an item arrives damaged or broken, report it within 48 hours of receipt with unboxing photos/videos to ekvorastore97@gmail.com.

6. Customer Support

For any questions regarding your shipment status or delivery updates, please reach out to us:

Email: ekvorastore97@gmail.com

Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST